Parts Order Clerk I

American Furniture Warehouse•Englewood, CO

10d•Hybrid

About The Position

The Parts Order Clerk role is responsible for efficiently receiving, maintaining, distributing, and tracking inventory. This position involves a mix of office and warehouse work, requiring a professional and hospitality-based approach with a willingness to help others. The clerk will update and maintain work reports, communicate with vendors, answer phones, and pull parts for various internal departments and technicians. A key aspect of this role is learning about furniture and its associated parts. The ideal candidate will be able to multitask, stay organized, meet deadlines, and communicate effectively with team members and supervisors. Flexibility in scheduling, including working all scheduled shifts, holidays, and weekends, is required. The position involves following written and verbal instructions, working effectively both independently and as part of a team, and adhering to all company policies and procedures.

Requirements

High School/GED
Manual dexterity, the ability to sit for long periods, grip, bend, stoop, twist, walk, reach, use a box knife, and use ladder/step stool for a minimum of 8 hours daily.
Continual use of arms, hands, fingers, eyes, legs, and back.
Ability to lift, lower, push and pull, and operate a hand truck with all sizes of boxes and merchandise up to 100 lbs with assistance.
Ability to push/pull up to 250 lbs of force to maneuver merchandise for parts verification, with assistance.
Basic computer knowledge.
Typing 20+ words per minute.
10 key required.
Superb interpersonal and customer service skills.
Excellent verbal and written communication skills (phone, email, text message, etc.).
Willingness to assist other departments and work as a team.
Strong independent follow-up skills.
Excellent organizational skills and the ability to demonstrate attention to detail, and accuracy.
Sense of ownership and pride in performance and its impact on AFW’s success.
Strategic planning, critical thinking, and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.
Ability to operate a radio frequency (RF) scanner.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Contributes to building positive team spirit; supports everyone’s efforts to succeed and offers to help others.
Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others & ideas and tries new things.
Follows policies and procedures; supports AFW’s goals and values.
Identifies and resolves problems in timely manner; works well in group problem solving situations; has a cooperative spirit; ability and authority to plan.
Commitment to AFW’s safety policies and procedures and the ability to promote awareness.
Ability to multitask, be organized, and meet deadlines.
Able to have a flexible schedule and work all scheduled shifts, holidays, and weekends.
Ability to navigate computer systems, familiarity with Microsoft Office Suite (Outlook, Word, Excel, etc.).

Nice To Haves

Preferred expertise in Microsoft Excel, Storis, Sales Force, dispatch track, and FedEx.

Responsibilities

Efficiently receiving, maintaining, distributing, and tracking inventory.
Putting away parts stock and working reports.
Communicating with vendors and answering phones.
Pulling parts for Customers, Furniture Repair Technicians, Service Technicians, Department Managers, and any other authorized AFW employee.
Updating and maintaining work reports.
Addressing and responding to vendors and answering phone calls.
Learning furniture and the parts associated with them.
Communicating effectively with team members and supervisors and following written and verbal instructions.
Working efficiently as a team member and independent of direct supervision.
Completing daily tasks as assigned by management.
Abiding by all company policies and procedures.
Performing other duties assigned by the Parts Manager.
Coordinating time-sensitive activities across personnel in multiple departments.
Observing and leading safety and security procedures and initiatives.
Ensuring consistent attendance and punctuality.
Regularly using computers for ordering, communication, documentation, scheduling, and maintenance of organizational content on shared drives.