Parts Operations Support Team Member

21st Century Equipment • Ogallala, NE

2d • Remote

About The Position

21st Century Equipment, LLC is hiring a customer‑focused Parts Operations Support Team Member to support customers and internal teams through remote parts sales and service. This position plays a key role in handling calls, processing online orders, and supporting after‑hours customer needs in a professional dealership environment.

Since 1996, 21st Century Equipment, LLC has supported farmers and producers with industry‑leading equipment, parts, and service solutions. We value teamwork, accountability, and delivering an outstanding customer experience.

If you're an experienced parts professional looking for a centralized, remote‑focused role, apply today and join a team where your knowledge and service skills make an impact.

Requirements

• 1+ year of experience in agricultural parts
• High School Diploma or equivalent
• Strong communication and customer service skills
• Ability to work in a fast‑paced environment
• Basic understanding of online selling
• Ability to learn JDParts Advisor and CDK systems
• Comfortable with Microsoft Office and computer‑based work

Responsibilities

• Handle inbound calls and customer inquiries across the company
• Provide remote parts sales, support, and solutions
• Process online orders accurately and efficiently
• Sell parts and services and accept payments over the phone
• Document customer interactions and maintain accurate records
• Support after‑hours customer solutions
• Use ExpertConnect to ensure timely responses
• Follow established processes and procedures

Benefits

• Medical insurance and HSA
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays and PTO
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED