Parts Operations Support Team Member

21st Century Equipment • Ogallala, NE

22h • Remote

About The Position

21st Century Equipment, LLC is hiring a customer-focused Parts Operations Support Team Member to support customers and internal teams through remote parts sales and service. This position plays a key role in handling calls, processing online orders, and supporting after-hours customer needs in a professional dealership environment.

Requirements

• 1+ year of experience in agricultural parts
• High School Diploma or equivalent
• Strong communication and customer service skills
• Ability to work in a fast-paced environment
• Basic understanding of online selling
• Ability to learn JDParts Advisor and CDK systems
• Comfortable with Microsoft Office and computer-based work

Responsibilities

• Handle inbound calls and customer inquiries across the company
• Provide remote parts sales, support, and solutions
• Process online orders accurately and efficiently
• Sell parts and services and accept payments over the phone
• Document customer interactions and maintain accurate records
• Support after-hours customer solutions
• Use ExpertConnect to ensure timely responses
• Follow established processes and procedures

Benefits

• Medical insurance and HSA
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays and PTO
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED