Parts Manager

Parallel Ag•Wataga, IL

17d•$70,000 - $80,000•Onsite

About The Position

Parallel Ag proudly carries AGCO farm equipment plus a full line of parts to help all farming operations. With well-known brands such as Fendt, Massey Ferguson, Manitou, Gleaner, and more, you won’t find an more extensive inventory of field-ready equipment. Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Parts Manager to our team! The Parts Manager is responsible for driving excellent customer service through parts transactions for our customer’s and service team members. It will be the goal of the Parts Manager to lead the team towards company goals while maintaining customer relations and supporting the work of other departments in the dealership. Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of the Parallel Ag business model.

Requirements

High School Diploma or GED is required
Excellent customer service skills
Parts experience in heavy equipment, agriculture, or automotive industries preferred
Positive attitude and desire to work as a team player
Strong verbal and written communication skills
Proven ability to establish and maintain positive work relationships with co-workers, vendors, and customers
Ability to professionally manage difficult customer situations
Computer proficiency
Understanding of financial statements is a plus
Be available for 24 hour on call rotations
Willingness to learn and adapt to new people and environments

Responsibilities

Develop a deep understanding of the Parallel Ag product portfolio for farm equipment
Gain agronomic knowledge to reference during the sales process
Create and maintain legendary customer service and building a team-minded environment
Perform counter sales and answer customer inquiries
Effectively collaborate with other department leaders
Strive to successfully achieve all departmental goals
Process daily, weekly, and preseason parts orders and parts returns in a timely manner
Be open to hear opinions from staff about daily operations and procedures
Manage staff scheduling (lunches, Saturdays, on call rotation, etc.)
Oversee shipping and receiving
Fill and prepare orders, via phone or in person, for shipment or for customer pickup daily
Ensure workplace is a clean, safe, and friendly work environment
Address any discrepancies in parts inventory
Check in daily and stock orders as needed
Maintain team environment