Parts Manager

Subaru•Indianapolis, IN

17d•Onsite

About The Position

Tom Wood Subaru is seeking an experienced and results-driven Parts Manager to lead the dealership's Parts Department. This position is responsible for overseeing inventory management, departmental profitability, team development, customer satisfaction, and operational excellence. The ideal candidate will possess strong automotive parts knowledge, leadership experience, and a commitment to delivering exceptional service to both internal and external customers. The Parts Manager works closely with the Service Department, Sales Department, Subaru representatives, and dealership leadership to ensure parts availability, inventory accuracy, and achievement of dealership objectives.

Requirements

3+ years of automotive parts management experience.
Strong knowledge of automotive parts inventory systems and dealership operations.
Proven ability to lead and develop a high-performing team.
Experience analyzing financial reports and driving departmental profitability.
Strong organizational, communication, and problem-solving skills.
Proficiency with dealership management systems and inventory software.
Valid driver's license with an acceptable driving record.

Nice To Haves

Previous Subaru experience.
Wholesale parts experience.
Experience managing large inventory investments.
CDK, Reynolds & Reynolds, or similar DMS experience.

Responsibilities

Lead the daily operations of the Parts Department, ensuring efficient workflows and outstanding customer service.
Develop and maintain department processes that promote accuracy, productivity, and profitability.
Ensure proper receiving, stocking, storing, and distribution of parts and accessories.
Monitor and maintain inventory levels to support service, retail, wholesale, and collision operations.
Oversee warranty parts retention and disposal processes in accordance with Subaru and dealership requirements.
Manage inventory investments and maintain acceptable inventory turns.
Identify and reduce obsolete inventory through return programs and strategic inventory controls.
Conduct regular inventory audits to ensure accuracy and minimize shrinkage.
Analyze sales trends and utilization data to optimize stocking levels.
Achieve departmental sales, gross profit, and expense management goals.
Review and analyze monthly financial statements and departmental reports.
Develop action plans to improve profitability, inventory performance, and customer satisfaction.
Monitor departmental KPIs including: Gross profit, Inventory turn rate, Obsolescence, Fill rate, Counter sales performance, Customer satisfaction metrics.
Recruit, train, coach, and develop Parts Advisors and Parts Personnel.
Create a culture of accountability, teamwork, and continuous improvement.
Conduct performance reviews and provide ongoing coaching and development.
Ensure compliance with company policies, safety standards, and operational procedures.
Maintain strong relationships with customers, vendors, and Subaru representatives.
Support internal customers including Technicians, Service Advisors, and Sales Associates.
Resolve customer concerns professionally and effectively.
Promote wholesale and accessory sales opportunities.