Parts Manager (Heavy Duty)

Velocity Vehicle Group • Surrey, BC

5d • Onsite

About The Position

The Parts Manager oversees the daily operations of the Parts Department, ensuring budget goals are met, expenses are managed, and customer relationships are maintained. This role includes supervising staff through hiring, training, scheduling, and performance management, while also analyzing financial variances and visiting customers to strengthen business relationships.

Requirements

• Minimum 8 years of experience as a Parts Technician or similar role in the dealership/trucking industry
• Minimum 3 years of proven leadership experience managing diverse teams
• Certified Journeyperson Parts Technician
• Strong verbal and written communication skills
• Excellent analytical and problem-solving skills
• Solid understanding of business principles and sound business judgment
• Highly detail-oriented with strong multitasking abilities
• Exceptional customer service skills and ability to maintain client relationships
• Proficient with Microsoft Office Suite
• Experience working in a high-volume, fast-paced environment

Responsibilities

• Lead, mentor, and support a high-performing parts team
• Communicate expectations, hold team huddles, and address trends impacting productivity and morale
• Partner with HR for recruitment, training, and staff development
• Manage payroll, apprenticeship documentation, and maintain compliance with company policies
• Foster a respectful, customer-focused work environment that aligns with company values
• Develop and execute strategic plans to meet sales and budget targets
• Monitor financial performance, analyze variances, and implement strategies to improve profitability
• Collaborate with the Regional Manager to drive growth and efficiency
• Track parts sales, market trends, and product advancements
• Build strong vendor relationships and identify new business opportunities
• Support marketing efforts and customer outreach for growth
• Build and maintain lasting customer relationships through regular visits and exceptional service
• Manage consignment contracts, bid on tenders, and resolve customer issues promptly
• Coordinate with other departments for seamless operations
• Oversee purchasing and maintenance of tools and equipment
• Stay current with industry trends and best practices

Benefits

• Generous accrued vacation time
• Employer RRSP matching
• Company-paid extended health coverage that includes medical, dental, and vision coverage
• Basic life insurance
• Disability
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed