Parts Manager- Motorcycle ATV Powersports

Southern Mountain Adventures LLC•Greeneville, TN

13d•Onsite

About The Position

Parts Managers are the leaders, teachers, motivators and inventory control managers of the parts department. They are responsible for managing and developing the culture and team members within the department with a focus on servant leadership, personal growth, promotion, and retention. This role involves achieving predetermined department revenue and margin goals, managing CRM systems, and overseeing inventory for maximum return on investment and profitability.

Requirements

Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to use computer software programs to complete daily tasks.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to make judgments in emergencies.
Ability to make decisions on facts and on judgments.
3 to 5 years of management experience, supervisory role or leading a team with documented performance and results.

Responsibilities

Manage and develop the culture and team members within the department with a focus on servant leadership, personal growth, promotion and retention.
Be an example of living the mission and core values.
Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.
Optimize team member performance through effective ongoing evaluations, recognition, rewards and coaching management practices.
Proactively and successfully hire, train, coach and retain all parts team members.
Consistently achieve agreed upon standards, processes, parts sales, profitability and efficiency.
Achieve predetermined department revenue and margin goals by ensuring effective merchandising and retailing.
Effectively work with other employees, departments and/or locations to give the customer a seamless experience in ways that promote teamwork and store profitability.
Develop and own department budgets in collaboration with the General Manager.
Effectively manage CRM systems to maximize leads and ensure customer loyalty and retention.
Effectively manage the receiving and supplier return processes.
Ensure accurate and effective communication about inventory with internal and external customers.
Ensure organization and accuracy of inventory by controlling shrinkage and obsolescence while meeting company standards.
Establish and maintain a parts and accessories order process that achieves a defined balance between profits, inventory turns and inventory age.