Parts Manager

RWC Group - Tucson•Tucson, AZ

18d•Onsite

About The Position

RWC Group is seeking an experienced Parts Manager to lead parts operations at one of our commercial truck dealership locations. As a trusted leader in heavy-duty truck sales, service, and parts across the Western US, we're looking for a results-driven professional to drive profitability, inventory optimization, and customer satisfaction in our parts department. You'll manage a dedicated team, oversee supplier relationships, control inventory levels, and ensure the right parts are available when our customers—from owner-operators to large fleets—need them most.

Requirements

5+ years of parts department management experience in an automotive, heavy truck, or related commercial vehicle dealership
Proven leadership of parts teams with demonstrated ability to motivate and develop staff
Strong knowledge of heavy-duty truck parts, components, and OEM specifications
Proficiency with dealership management systems (DMS platforms preferred: CDK, Reynolds, PROCEDE, PartsPro, Paragon)
Excellent organizational and time management skills with ability to prioritize multiple tasks in a fast-paced environment
Strong communication skills—both verbal and written—with ability to interact effectively with customers, vendors, and team members
High school diploma or GED
Valid driver's license with a clean driving record

Nice To Haves

Experience in heavy-duty or commercial truck dealerships (Class 7 & 8 trucks)
Familiarity with fleet account management and wholesale parts operations
Knowledge of Caterpillar, Cummins, or other heavy-duty engine/powertrain components
Experience with inventory forecasting and demand planning tools
Leadership certifications or formal management training
Background in logistics, supply chain, or procurement
Bilingual capabilities (Spanish or other relevant languages)
some college or vocational training

Responsibilities

Direct all aspects of parts department operations to maximize ROI and profitability
Develop and execute the annual parts strategy, including sales forecasts, budgets, and performance targets
Manage inventory control, purchasing, and supplier relationships to maintain optimal stock levels and reduce carrying costs
Establish and monitor departmental KPIs (gross margin, inventory turns, customer satisfaction, on-time delivery)
Hire, train, develop, and supervise parts department staff (counter sales, warehouse, delivery personnel)
Conduct performance evaluations, provide coaching, and foster a culture of accountability and excellence
Build a high-performing team that prioritizes customer service and operational efficiency
Drive parts sales growth through both wholesale and retail channels (internal service, external customers, fleets)
Develop strong relationships with fleet accounts and key customers to understand their parts needs
Coordinate with service department to ensure seamless parts availability for repairs and maintenance
Identify opportunities to cross-sell, improve margins, and expand market share
Utilize dealership management systems (DMS) and parts catalog software to track inventory, orders, and customer data
Ensure accurate inventory accounting, cycle counts, and reconciliation
Maintain compliance with OEM requirements and manufacturer metrics
Generate and analyze reports to inform decision-making and identify trends