Parts Journeyperson - Tumbler

Finning • Tumbler Ridge, BC

3d • Onsite

About The Position

This role is for a Parts Journeyperson in Tumbler Ridge, BC, supporting customers, technicians, and operations teams by ensuring parts availability to maintain equipment safety and efficiency. The position offers a 14 days on / 14 days off rotation, providing a good work-life balance while working with a respected industry leader. Candidate selection will be conducted in accordance with the terms of the applicable Collective Agreement.

Requirements

• Experience in a parts, warehouse, customer service, retail parts, industrial parts, or front-counter environment
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and relationship-building abilities
• A positive attitude and commitment to customer service excellence
• Ability to work independently and as part of a team
• Comfortable working in a dynamic, fast-paced environment
• Strong computer skills and experience using inventory or business systems
• Ability to handle challenging situations in a professional manner

Nice To Haves

• Journeyperson Parts Technician certification
• Experience working with heavy equipment, mining equipment, construction equipment, or industrial products
• Knowledge of Caterpillar equipment and components
• Previous shop parts or warehousing experience
• Experience working in mining, construction, heavy equipment, or industrial environments
• Familiarity with inventory management, ERP, or parts management software

Responsibilities

• Assisting customers and internal teams with parts inquiries and sales
• Providing front-counter and shop parts support
• Processing customer orders, returns, credits, and core inspections
• Sourcing and ordering new and used parts
• Maintaining inventory accuracy and inventory control processes
• Picking, packing, labeling, and preparing parts orders for shipment
• Receiving, sorting, and stocking incoming inventory
• Building and maintaining strong customer relationships
• Managing backordered parts and communicating updates to stakeholders
• Procuring both OEM and non-OEM parts as required
• Supporting special projects and continuous improvement initiatives
• Participating in customer service and quality programs
• Assisting with warehouse operations as needed
• Building hydraulic hoses and supporting related parts activities

Benefits

• Competitive unionized compensation and benefits package
• Consistent 14 days on / 14 days off schedule
• Opportunity to work in the mining and heavy equipment industry
• Supportive team environment
• Ongoing training and development opportunities
• Work with industry-leading products and equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed