Parts Front Counterperson - Fairbanks, AK

Freightliner Northwest • Fairbanks, AK

4d • Onsite

About The Position

TrailerCraft in Fairbanks, AK is looking for a Parts Front Counterperson. This role involves meeting and greeting walk-in and phone customers professionally, accurately processing orders in the system, and coordinating product pulling, shipment, or delivery to customers. TrailerCraft is part of Gordon Truck Centers (GTC), a network of dealerships serving transportation needs since 1986. GTC is a full-service dealership family for Freightliner, Western Star, and Wilson Trailer, offering sales, financing, insurance, and servicing for medium and heavy-duty commercial trucks.

Requirements

• Ability to operate a computer and associated programs including Microsoft Word and Excel.
• Must be professional and safety minded at all times.
• Excellent communication both verbal and written, listening skills.
• Good customer service skills.
• Ability to prioritize and multi-task.
• Able to work with minimal supervision and direction.
• Ability to work independently as well as part of a team.

Nice To Haves

• High school diploma or equivalent preferred.
• Parts counter experience preferred, not required.
• Previous cash and credit handling preferred.
• Knowledge of heavy-duty parts preferred, not required.

Responsibilities

• Knowledge and selling of Freightliner, Detroit Diesel, Perkins and Truck & Chassis parts products.
• Greet and assist customers with parts orders via fax, phone and walk-ins.
• Perform all aspects of parts department functions including cycle counting, inventory & freight management.
• Look up and sell heavy duty truck parts using parts manuals (hard copy and electronic) to identify the correct part needed.
• Locate available parts when the dealership is out of stock.
• Use and operate a computer and multiple computer programs.
• Provide price quotes and other information.
• Provide general knowledge on warranty periods and guidelines.
• Process manufacturers core returns.
• Use cash register to collect payment as well as process credit card transactions.
• Inclusion in a rotation for after-hours phone calls for emergency parts.
• Stocking and maintaining showroom to meet company standards.
• Other duties as assigned as business needs require.

Benefits

• Medical, dental, vision and prescription benefits for eligible employees
• Basic group term life insurance policy
• Employee assistance program (EAP)
• Health Savings Account (HSA) for qualifying employees
• Tuition reimbursement
• Profit sharing
• Traditional pre-tax 401(k) and post-tax Roth 401(k) options
• Company match for 401(k) contributions up to 3% of income
• Paid time off (PTO)
• Six (6) paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED