Parts Front Counterperson - Fairbanks, AK

Gordon Truck Centers•Fairbanks, AK

3d•Onsite

About The Position

TrailerCraft in Fairbanks, AK is looking for a Parts Front Counterperson. This role involves meeting and greeting walk-in and phone customers professionally, accurately processing orders in the system, and coordinating product pulling, shipment, or delivery to customers. Gordon Truck Centers, Inc. (GTC) has been helping customers satisfy their transportation needs since 1986 and is an expanded network of 19 dealerships. As a full-service Freightliner, Western Star, and Wilson Trailer dealership family, GTC sells, finances, insures, and services commercial trucks for medium and heavy-duty applications.

Requirements

High school diploma or equivalent preferred.
Parts counter experience preferred, not required.
Previous cash and credit handling preferred.
Ability to operate a computer and associated programs including Microsoft Word and Excel.
Must be professional and safety minded at all times.
Excellent communication both verbal and written, listening skills.
Good customer service skills.
Ability to prioritize and multi-task.
Able to work with minimal supervision and direction.
Ability to work independently as well as part of a team.
Knowledge of heavy-duty parts preferred, not required.

Responsibilities

Knowledge and selling of Freightliner, Detroit Diesel, Perkins and Truck & Chassis parts products.
Greet and assist customers with parts orders via fax, phone and walk-ins.
All aspects of parts department functions including cycle counting, inventory & freight management.
Look up and sell heavy duty truck parts using parts manuals (hard copy and electronic) to identify the correct part needed.
Locate available parts when the dealership is out of stock.
Use and operate a computer and multiple computer programs.
Provide price quotes and other information.
General knowledge on warranty periods and guidelines.
Process manufacturers core returns.
Use cash register to collect payment as well as process credit card transactions.
Inclusion in a rotation for after-hours phone calls for emergency parts.
Stocking and maintaining showroom to meet company standards.
Other duties as assigned as business needs require.