Parts Front Counter Person, Parts USA
About The Position
Velocity Vehicle Group (VVG) is looking for a Parts Front Counter Person to join their team. This role is the face of the dealership, engaging with customers and driving the success of the parts department. The position involves selling products and services for truck repairs, ensuring customer satisfaction by addressing inquiries and fulfilling requests. The Parts Front Counter Person will also be responsible for maintaining the cleanliness and organization of the parts department, pulling parts for customers, handling returns, and contributing to merchandise displays. A commitment to superior customer service is essential, including promptly greeting customers, resolving concerns to their satisfaction, and upholding ethical business practices. This role is ideal for someone passionate about customer interactions, parts sales, and contributing to an efficient and customer-centric environment.
Requirements
- High school diploma or the equivalent
- Three years or more experience with heavy-duty trucks and parts
- OEM Dealer experience
- Demonstrated knowledge of truck engines, transmissions and rear axles
- Knowledge of after-market vendors
- Excellent customer service skills
- Strong communication skills
- Knowledge of supplies, equipment and mechanical parts
- Proficient in relevant computer applications
- Required language proficiency to effectively communicate with customers
- Ability to effectively listen
- Ability to interpret customer needs
- Self-motivated
- Must be able to lift up to 50 pounds at times.
- Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check.
Nice To Haves
- Experience in customer service environment preferred
- Data Entry and strong typing skills preferred
Responsibilities
- Sells products for the repair of trucks according to customers’ needs
- Sells services for the repair of trucks to meet customer needs
- Maintains customer goodwill by greeting and acknowledging all customers
- Answers customer inquiries
- Fulfills customer requests
- Sells additional parts and services by recognizing opportunities to up-sell
- Follows prescribed cash, credit and check processing procedures of the dealership
- Pulls parts for customers
- Receives returns from customers
- Assists in keeping parts department clean and orderly
- Records all sales and/or customer transactions
- Assists Parts Manager with merchandise displays
- Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
- Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
- Uses dealership equipment and resources safely and proficiently
- Greets customers immediately in a courteous manner
- Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
- Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices
- Performs cashiering functions after hours
- Answers telephone calls after hours
Benefits
- 401k + match
- Health, Dental & Vision Insurance + HSA & FSA
- Employer paid Life Insurance
- Paid Vacation Days
- Sick Leave
- Company perks such as employee discounts, company events and training programs
- Excellent Training and Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
