Parts Front Counter Associate - Chandler, AZ

Velocity Vehicle Group•Chandler, AZ

2d•$20 - $25•Onsite

About The Position

Velocity Vehicle Group (VVG) is seeking a Parts Front Counter Person to join their team. This role is crucial for the success of the parts department, acting as the primary point of contact for customers. The position involves selling truck repair products and services, managing customer inquiries and requests, and maintaining the organization and cleanliness of the parts department. Key responsibilities include pulling parts, processing returns, and contributing to merchandise displays. The ideal candidate will be passionate about customer interactions, parts sales, and contributing to an efficient, customer-centric environment.

Requirements

High school diploma or the equivalent
Three years or more experience with heavy-duty trucks and parts
OEM Dealer experience
Demonstrated knowledge of truck engines, transmissions and rear axles
Knowledge of after-market vendors
Excellent customer service skills
Strong communication skills
Knowledge of supplies, equipment and mechanical parts
Proficient in relevant computer applications
Required language proficiency to effectively communicate with customers
Ability to effectively listen
Ability to interpret customer needs
Self-motivated
Must be able to lift up to 50 pounds at times.
Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check.

Nice To Haves

Experience in customer service environment preferred
Data Entry and strong typing skills preferred

Responsibilities

Sells products for the repair of trucks according to customers’ needs
Sells services for the repair of trucks to meet customer needs
Maintains customer goodwill by greeting and acknowledging all customers
Answers customer inquiries
Fulfills customer requests
Sells additional parts and services by recognizing opportunities to up-sell
Follows prescribed cash, credit and check processing procedures of the dealership
Pulls parts for customers
Receives returns from customers
Assists in keeping parts department clean and orderly
Records all sales and/or customer transactions
Assists Parts Manager with merchandise displays
Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
Uses dealership equipment and resources safely and proficiently
Greets customers immediately in a courteous manner
Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices
Performs cashiering functions after hours
Answers telephone calls after hours