Parts Front Counter Associate - Chandler, AZ

Velocity Vehicle Group • Chandler, AZ

21h • Onsite

About The Position

Velocity Vehicle Group (VVG) is seeking a Parts Front Counter Person to join their team. This role is the face of the dealership's parts department, responsible for selling products and services for truck repairs, ensuring customer satisfaction, and maintaining the organization and cleanliness of the department. The position involves pulling parts, handling returns, contributing to merchandise displays, and upholding ethical business practices. The ideal candidate is passionate about customer interactions, parts sales, and contributing to an efficient, customer-centric environment.

Requirements

• High school diploma or the equivalent
• Three years or more experience with heavy-duty trucks and parts
• OEM Dealer experience
• Demonstrated knowledge of truck engines, transmissions and rear axles
• Knowledge of after-market vendors
• Excellent customer service skills
• Strong communication skills
• Knowledge of supplies, equipment and mechanical parts
• Proficient in relevant computer applications
• Required language proficiency to effectively communicate with customers
• Data Entry and strong typing skills preferred
• Ability to effectively listen
• Ability to interpret customer needs
• Self-motivated

Nice To Haves

• Experience in customer service environment preferred

Responsibilities

• Sells products for the repair of trucks according to customers’ needs
• Sells services for the repair of trucks to meet customer needs
• Maintains customer goodwill by greeting and acknowledging all customers
• Answers customer inquiries
• Fulfills customer requests
• Sells additional parts and services by recognizing opportunities to up-sell
• Follows prescribed cash, credit and check processing procedures of the dealership
• Pulls parts for customers
• Receives returns from customers
• Assists in keeping parts department clean and orderly
• Records all sales and/or customer transactions
• Assists Parts Manager with merchandise displays
• Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
• Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
• Uses dealership equipment and resources safely and proficiently
• Greets customers immediately in a courteous manner
• Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
• Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices
• Performs cashiering functions after hours
• Answers telephone calls after hours

Benefits

• 401K with matching
• Medical, Dental, and Vision coverage
• HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Employee discounts
• Company events
• Training programs
• Excellent Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED