Parts Fleet Room Representative

Lakeside International Trucks•Rockford, IL

2d•Onsite

About The Position

The Parts Fleet Room Representative is responsible for achieving Profitable Parts Sales Growth and Assuring Customer Satisfaction as the dedicated “inside” parts representative for select Lakeside International parts customers. Also serves as the Diamond Connection Specialist, monitoring and updating the Diamond Connection Solution System.

Requirements

Must be at least 18 years old
Parts experience, particularly in a truck or automotive dealership or aftermarket environment
Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction
Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct
Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances
Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance
Understands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goals
Must be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required

Responsibilities

Serve as key “inside” parts contact for select Lakeside International parts customers.
Promote sales of “All-Makes” parts to assigned customers
Collect freight charges from customers when applicable
Promote Lakeside customer events (Open House, Luncheons, Training events, etc.)
Accurate core management / reporting on all assigned customers. Includes sending out “Cores Owed” report to customers monthly
Minimum (5) outbound telemarketing calls to assigned customers daily. Tracked on daily call report.
Minimum of 50% of assigned customers submitting orders electronically (Diamond Solutions, email, fax, etc.)
Promptly answer all incoming Fleet Room customer calls and returning messages
Timely and accurate part number research, quoting, ordering, invoicing, and delivery
Maintain daily call report recapping both inbound and outbound customer contacts. Report submitted daily via email
Complete all required training
Develop sales tracking and other measurement systems to track results in quota/sales objective areas
Maintain ACT and Maximum Impact database
Proactively monitor sales to assigned customers. Suggest and implement strategies to profitably increase business
Maintain a complete, accurate and timely professional file on each customer.
Collect competitive pricing information
Promptly administer customer returns
Adhere to department / company policies and procedures