Parts Expeditor Specialist

Weisiger Group • Charlotte, NC

1d • Onsite

About The Position

The Backorder Parts Expeditor is responsible for maintaining and working daily backorder reports. This role works closely with counter reps, PSSR’s and service departments to prioritize backorders with extended ESD’s. The Expeditor utilizes all resources necessary to expedite the delivery of parts. Carolina CAT is a family-owned company under its fourth generation of leadership, built on principles of trust, integrity, and a desire to help customers and employees succeed. Since 1926, the company has supported communities by supplying equipment for critical infrastructure and commerce and by donating time and resources to area nonprofits. They make smart investments in the company and continuously improve as part of their vision to be a trailblazing company built to last. They are looking for hard-working, team-oriented professionals who enjoy working on new challenges every day and are committed to providing a work experience that helps their team grow to their full potential.

Requirements

• High School Diploma
• 2 + years back-order analyst, counter experience or similar position.
• A supply chain acumen, strong understanding of DBS, Parts Viz, ANTARES, BI, Excel and customer/shop order functions.
• Excellent communication and presentation skills, with the ability to convey complex information in a clear and concise manner.

Nice To Haves

• Other CAT Dealers
• Bargain List
• Prime Source Used Parts Dealers
• Internet Alternate parts, kits, groups
• New/Used machine take-off

Responsibilities

• Reviews and prioritizes backorders based on order type, date and ESD’s.
• Works with and communicates extended ESD’s to Counter Reps, Service Supervisors and PSSR’s to determine priority and escalation needs.
• Opens case in Parts Viz and works with Caterpillar Analyst to begin escalation process and establish an ESD or improve ESD from factory.
• Is proactive in utilizing all resources and solutions to improve extended ESD’s.
• Reviews and communicates held for PO documents to Parts Counter Reps.
• Monitors and communicates held and in process documents to Parts Counter Reps.
• Monitors and communicates with parts counter team to ensure grief (01) and backorders are processed daily.
• Supports I/C team in reviewing emergency backorders over set dollar amount to determine customer’s actual need.
• Adjusts the need by date and order type (emergency, hot stock, stock) to reflect true need of backordered part.
• Other duties as assigned.

Benefits

• We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.
• We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.
• Collectively, our employees work together to make a difference for our customers, our communities, and our company.
• We require all employees to treat all our employees and candidates as equals.
• All personnel actions are conducted in the spirit of equal employment.
• We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED