Parts Expeditor Specialist

Carolina CAT - Construction • Charlotte, NC

4d • Onsite

About The Position

Join the Carolina Cat Team
As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.
Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.
We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.
Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Requirements

• High School Diploma
• 2 + years back-order analyst, counter experience or similar position.
• A supply chain acumen, strong understanding of DBS, Parts Viz, ANTARES, BI, Excel and customer/shop order functions.
• Excellent communication and presentation skills, with the ability to convey complex information in a clear and concise manner.

Responsibilities

• Reviews and prioritizes backorders based on order type, date and ESD’s.
• Works with and communicates extended ESD’s to Counter Reps, Service Supervisors and PSSR’s to determine priority and escalation needs.
• Opens case in Parts Viz and works with Caterpillar Analyst to begin escalation process and establish an ESD or improve ESD from factory.
• Is proactive in utilizes all resources and solutions to improve extended ESD’s (Other CAT Dealers, Bargain List, Prime Source, Used Parts Dealers, Internet, Alternate parts, kits, groups, New/Used machine take-off).
• Reviews and communicates held for PO documents to Parts Counter Reps.
• Monitors and communicates held and in process documents to Parts Counter Reps.
• Monitors and communicates with parts counter team to ensure grief (01) and backorders are processed daily.
• Supports I/C team in reviewing emergency backorders over set dollar amount to determine customer’s actual need. Adjusts the need by date and order type (emergency, hot stock, stock) to reflect true need of backordered part.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED