Parts Driver

Mercedes Benz of Little Rock•Little Rock, AR

34d

About The Position

The Parts Driver provides outstanding customer service by communicating effectively with customers and sharing accurate information about parts deliveries, estimates, order status, and other requested details. The role supports retail purchases and processes parts orders for internal and external customers, including checking availability, providing parts information and pricing, following up on back orders, and arranging shipment, delivery, or pickup. The driver loads and routes the parts truck, maintains delivery and pickup logs, and follows applicable state and federal laws while operating a company vehicle. The position also involves recordkeeping, payment collection or credit authorization, and maintaining professional relationships with distributors, dealers, service centers, consumers, coworkers, and customers. Other job-related duties may be assigned.

Requirements

Work experience in parts or a related field.
Knowledge of automotive parts.
Strong interpersonal and time-management skills.
Excellent communication and decision-making skills.
Ability to lift, load, and deliver merchandise.
High school diploma or equivalent.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Successful completion of required motor vehicle records checks, drug screens, and background checks.

Nice To Haves

Dealership experience preferred.
Bachelor’s degree in business or a related field preferred.
Eagerness to improve in a dynamic work environment.

Responsibilities

Greet and assist customers professionally and provide assistance with retail purchases by telephone, email, or in person.
Load the parts truck, plan an efficient delivery route, and maintain an accurate log of daily deliveries and pickups.
Coordinate last-minute pickups and deliveries with the parts manager.
Locate parts within the department and maintain knowledge of their use and installation techniques.
Process part orders efficiently and accurately, check availability, and provide high-level service to internal and external customers.
Verify prices and enter orders through the Reynolds and Reynolds system.
Analyze customer parts requests and provide parts information and prices.
Follow up on back orders by checking other sources and providing customers with current, accurate order information.
Prepare orders for shipment, delivery, or pickup as needed.
Maintain records of repair orders, invoices, insurance estimates, special-order parts, and related items.
Maintain professional relationships with distributors, dealers, service centers, consumers, department employees, and customers; communicate parts availability, shipment dates, and pending-order updates.
Collect payment from retail customers or obtain credit authorization as needed.
Follow state and federal laws when operating a company vehicle.
Conduct business ethically and professionally.
Perform other assigned job-related duties and responsibilities.