Parts Customer Care Representative

Crown Equipment Corporation • Kentwood, MI

13d • Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Parts Customer Care Representative to join their team. This role involves managing parts orders, maintaining inventory, and ensuring customer satisfaction through excellent communication and support. The company operates a vast global network, providing local resources for material handling equipment and services.

Requirements

• High school diploma or equivalent
• Valid driver's license and good driving record

Nice To Haves

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED