Customer Care Representative

MACKENZIE-CHILDS LLC • Auburn, NY

3d • $17 - $18 • Onsite

About The Position

The primary duty of a Customer Care Representative is to assist MacKenzie-Childs customers with placing new orders or helping with existing orders. In addition, a representative will help troubleshoot complaints, errors, account questions, cancellations or other issues that may arise via email, live chat or telephone.

Requirements

• High school diploma or GED
• One year of Customer Service hands-on experience desired
• Rotating weekend work as required to meet business needs.
• Ability to multitask and work in a fast-paced, dynamic and changing environment with a focus on meeting deadlines.
• Excellent attention to detail.
• Must have strong interpersonal and communication skills
• Self-motivation, action-oriented, as well as a team player
• Maintain consistent, dependable attendance
• Access to secure home internet should the need arise for work from home

Responsibilities

• Read and respond to customers emails and live chats promptly and with proper etiquette.
• Review follow-ups to close any open customer issues.
• Make outbound phone calls to assist customers with placing new orders, help with existing orders, and troubleshoot issues to come to a fair resolution for both the customer and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED