Parts Customer Care Representative

Crown Equipment • Orlando, FL

3d • Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Parts Customer Care Representative. This role involves managing incoming parts calls, processing orders, handling stock, ordering parts from vendors, and ensuring customer satisfaction. The representative will also maintain customer contact, prepare quotes, process paperwork, and perform inventory control tasks. Crown Equipment operates a vast global network and is committed to providing local support worldwide.

Requirements

• High school diploma or equivalent
• Valid driver's license and good driving record
• Ability to work in a team environment
• Legally authorized to work in the United States

Nice To Haves

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience
• Lift truck industry experience preferred

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED