Parts Customer Care Rep
Crown Equipment•Long Beach, CA
•Onsite
About The Position
Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Parts Customer Care Representative to join their team. This role involves managing customer interactions related to parts orders, ensuring customer satisfaction, and maintaining inventory accuracy. The position offers a competitive wage and a comprehensive benefits package for full-time employees.
Requirements
- High school diploma or equivalent
- Valid driver's license and good driving record
- Ability to work in a team environment
- Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Nice To Haves
- Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
- Parts or inventory control experience and lift truck industry experience preferred
Responsibilities
- Answer and process incoming parts calls from customers and service technicians.
- Pull orders, receive and put up stock.
- Order parts and develop relationships with Crown factory and outside vendors.
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
- Maintain direct contact with current and prospective customers.
- Prepare customer quotes.
- Process paperwork.
- Inventory control to include cycle counts of stockroom, vans and customer consignments.
Benefits
- Competitive Wages
- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
- Health Savings Accounts
- Flexible Spending Accounts
- 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
- Company paid Life and Disability Benefits
- Optional supplemental term life insurance offerings
- Paid Parental Leave
- 9 Paid Holidays
- Paid Vacation accrued at a rate based on length of service and position
- Paid Sick Leave
- Birthday Pay for Non-Exempt employees
- Tuition Reimbursement up to $5,250 per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
