Parts Customer Care Rep

Crown Equipment Corporation • Concord, NC

13d • Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Parts Customer Care Representative to join their team. This role involves managing incoming parts calls, processing orders, managing inventory, and building relationships with customers and vendors. The representative will be responsible for ensuring customer satisfaction and preparing quotes. Crown Equipment operates a vast global network and is committed to providing local support worldwide.

Requirements

• High school diploma or equivalent
• Valid driver's license and good driving record
• Legally authorized to work in the United States

Nice To Haves

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED