Parts Customer Care Rep

Crown Equipment•Charlotte, NC

11d•Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Parts Customer Care Representative. This role involves managing incoming parts inquiries, processing orders, managing inventory, and fostering strong customer relationships. The representative will be a key point of contact for customers and service technicians, ensuring satisfaction with parts support and addressing any concerns. The position requires maintaining contact with customers, preparing quotes, processing paperwork, and performing inventory control tasks such as cycle counts.

Requirements

High school diploma or equivalent
Valid driver's license and good driving record
Ability to work in a team environment
Legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Parts or inventory control experience and lift truck industry experience preferred

Responsibilities

Answer and process incoming parts calls from customers and service technicians.
Pull orders, receive and put up stock.
Order parts and develop relationships with Crown factory and outside vendors.
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
Maintain direct contact with current and prospective customers.
Prepare customer quotes.
Process paperwork.
Inventory control to include cycle counts of stockroom, vans and customer consignments.