Parts Counterperson

Martin Automotive Group•Bowling Green, KY

19h

About The Position

Martin Automotive Group is seeking a Parts Associate for its MDCJR dealership. The role supports walk-in and phone customers with parts selection, availability, pricing, orders, and payments, while also assisting the service counter and maintaining the parts department’s inventory, displays, and organization. The Parts Counterperson works with dealership customers and departments in a fast-paced environment, follows company policies and procedures, and completes training and other duties as assigned.

Requirements

High school diploma or equivalent.
Ability to get along with a broad customer base.
Some parts knowledge or experience.
Knowledge and experience servicing motorcycles and other products sold by the dealership, or demonstrated ability to learn them quickly.
Experience with point-of-sale and computerized inventory systems, or ability to learn them quickly.
Ability to work in a fast-paced work environment.
Strong organizational and time-management skills.
Detail-oriented, professional appearance, and strong work ethic.

Responsibilities

Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and introduce customers to the full product line.
Pull purchased parts from stock; determine availability and inform customers of expected arrival dates when parts are not in stock.
Answer telephone calls, provide price quotes and other information, and capture customer names and phone numbers.
Set up orders for daily shipment, delivery, or pickup.
Verify will-call and back-order files weekly and return or stock items that are no longer required.
Assist the parts-to-service counter sales associate as needed.
Order out-of-stock parts as approved by the Parts Manager.
Notify customers and the Service Department when parts arrive.
Accept cash and credit payments and keep the cash register accurate.
Assist with the organization and cleanliness of the parts department.
Receive and stock incoming inventory and verify receipts against purchase orders.
Assist with periodic inventory cycle counts as directed by a supervisor.
Keep merchandise displays stocked, clean, and appealing to customers.
Complete training as directed by a supervisor.
Follow policies and procedures in the Employee Handbook.
Perform other duties as assigned.