Parts Counter-Retail / Safety Sensitive

RML Auto•Springdale, AR

1d•Onsite

About The Position

The Parts Counterperson sells parts to all customers, over the counter, through the shop, or on the phone. This role involves assisting customers with part selection, informing them of product lines and specials, and handling phone inquiries. The position requires reviewing estimates to ensure correct parts and pricing, pulling and filling orders, and managing inventory. Communication with service advisors, body shops, and customers regarding special orders is also a key function. The role includes processing payments, issuing credits, maintaining records, and ensuring timely shipment or delivery of parts. Staying updated on new products and participating in sales tracking programs are expected. Professional conduct, adherence to dress code, maintaining a clean work area, and compliance with company policies and legal requirements are essential. The position also requires maintaining an acceptable driving record and adhering to substance-free workplace policies.

Requirements

Ability to sell parts to customers over the counter, through the shop, or on the phone.
Ability to assist customers in selecting required parts in a friendly, professional, and efficient manner.
Ability to inform customers of companion part requirements and specials.
Ability to answer phone calls and provide price quotes and other information.
Ability to review body shop estimates to ensure correct parts and pricing.
Ability to pull and fill orders from stock.
Ability to notify parts manager of out-of-stock items.
Ability to locate out-of-stock parts.
Ability to notify service advisors, body shops, and customers about special order part arrivals.
Ability to pull orders for delivery to the body shop, tagging parts with customer names and job numbers.
Ability to follow up on back-ordered parts.
Ability to verify and manage will-call and back-order files.
Ability to replenish inventory daily.
Ability to ensure internal requests for parts are billed on service repair orders.
Ability to receive payment from retail customers or obtain credit authorization.
Ability to issue credit for returned parts with proper verification.
Ability to maintain orderly records of repair orders, invoices, estimates, and special order parts.
Ability to set up orders for shipment, delivery, or pick up.
Ability to stay current on new products and product updates.
Ability to participate in a lost sales tracking program.
Ability to maintain a professional attitude with co-workers, customers, and vendors.
Ability to follow the company dress code.
Ability to maintain a clean and neat work area.
Ability to safeguard all information according to federal, state, and local laws and company policy.
Ability to report to work on time and follow the given schedule.
Ability to call supervisor if unable to be at work on time.
Ability to complete annual HR training and any other required training.
Ability to follow all company policies and procedures.
Ability to notify supervisor of any illegal activity.
Must maintain an acceptable driving record according to insurance standards.
Must not be under the influence of any substance including medical marijuana on-site or during work hours.
Must not undertake any task that constitutes negligence or professional malpractice while under the influence of any substance.
Must not operate any type of powered vehicle or powered equipment while under the influence of any substance.

Responsibilities

Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts or shop materials that need immediate attention.
Notifies the service advisor, body shop and the customer when special ordered parts have been received.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Makes sure all internal requests for parts are billed on service repair orders.
Receives payment from retail customers or obtains credit authorization.
Ensure that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
Keeps orderly records of all repair orders, invoices, insurance estimates and special order parts.
Sets up orders for daily shipment, delivery or pick up.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains a professional attitude with co-workers, customers, vendors.
Follows the dress code the company has put in place.
Maintains a clean and neat work area.
Follows federal, state and local law as well as company policy about safeguarding all information.
Reports on time to work and follows schedule that is given.
Calls supervisor if he/she cannot be at work on time.
Keeps current with annual HR training along with any other training that might be required for this position.
Follows all company policies and procedures.
Notifies supervisor of any illegal activity.
Maintains an acceptable driving record according to our insurance standards at all times.
Does not operate any type of powered vehicle or powered equipment - handheld or otherwise while under the influence of any substance including medical marijuana.