PARTS COUNTERPERSON - Council Bluffs

TRUCK CENTER COMPANIES • Council Bluffs, IA

1d • Onsite

About The Position

This role involves assisting walk-in and phone customers with selecting and purchasing parts, suggesting related items, and ensuring customer satisfaction. The position requires accurate documentation of all sales, credits, and returns, as well as maintaining a professional attitude towards customers, management, and coworkers. The Parts Counterperson will also be involved in inventory management, promoting sales, and learning various aspects of the parts department operations.

Requirements

• Capable of lifting up to 50 pounds.
• Excellent reading skills.
• Legible handwriting.
• Excellent communication skills.
• Valid operator's license and good driving record.
• Adherence to dress code as per policy information book.
• All overtime to be approved by supervisor.
• Tardiness will not be tolerated and will be documented.

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure customers are aware of the full product line.
• Determine availability of parts not in stock and submit emergency orders if requested.
• Meet and greet customers immediately upon arrival.
• Answer incoming customer phone calls promptly and politely.
• Resolve customer disputes in a manner beneficial to both the customer and the company.
• Make weekly telemarketing calls to assist in monthly sales goals.
• Promote additional sales by suggesting related parts or services and mentioning current specials.
• Discuss and define purchase terms with customers (cash, COD, charge, PO, fleetpack, warranty).
• Notify parts manager of new customers and provide necessary information.
• Obtain sufficient information from customers or service technicians to ensure the correct part is specified, noting any exceptions.
• Invoice all parts purchases, credits, etc., at the time of sale, ensuring all invoices are collected or properly documented.
• Record pertinent information on invoices, including RC numbers, RR numbers, PO numbers, shipping information, reference invoice numbers for credits, engine serial numbers, arrangement numbers, and control parts list numbers.
• Charge customers for freight charges incurred whenever possible.
• Ensure all charge sales are signed by the customer.
• Obtain necessary information for tax-exempt sales.
• Issue full credit to customers only when the vendor has determined full credit is due, crediting the customer with any lesser amount received from the vendor.
• Reference credit memo numbers on receiving records with any notations of shortage or special circumstances.
• Ensure customers receive credits in a timely fashion.
• Obtain Request for Credit (RC) from parts processing clerk when ordering parts with a core charge.
• Provide all information to the parts processing clerk for RC processing as it becomes available.
• Bill core charge to the customer unless the core is returned and acceptable at the time of purchase.
• Tag return cores with all pertinent information and check cores promptly to ascertain credit due.
• Notify customers of any additional charges on cores.
• Issue a Receiving Record (RR) when unable to issue credit for returned parts/cores.
• Issue Purchase Order (PO) for all parts and/or services requiring company payment.
• Record all necessary information on POs at the time of order.
• Record lost sales on any item purchased locally not posted to inventory.
• Record lost sales when a customer requests an item not sold due to lack of inventory.
• Place customer pick-up parts in the will-call area and create a pick ticket.
• Check for existing holds for a customer and staple pick tickets together if multiple orders exist.
• Project a positive, helpful, and professional attitude toward management and coworkers.
• Use approved discrepancy form to notify parts processing clerk of inventory discrepancies.
• Participate in Company-sponsored training.
• Keep current on new products and product updates.
• Follow all safety guidelines and report unsafe conditions or practices.
• Rotate 'specials' monthly.
• Assist with all phases of parts ordering, including recording stock-outs, preparing cores, and recommending products.
• Assist in shipping and receiving.
• Rotate on the back counter and help during rush periods.
• Keep front counter areas clean and uncluttered.
• Help keep the department clean and free from debris.
• Learn skills of other interacting positions within the department.
• Perform any other tasks or duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed