Parts Counterperson

Toyota of San Bernardino•San Bernardino, CA

3d•Onsite

About The Position

Our dealership is now seeking a dynamic team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced Automotive Parts Counterperson to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success. When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits.

Requirements

High School Diploma or equivalent, required.
Ability to multitask in a demanding environment
Team oriented, flexible, and focused on maintaining a high level of customer service.
Valid driver's license

Nice To Haves

Minimum 1 year of Commercial/wholesale experience
Minimum 1 year of Working knowledge of Reynolds and Reynolds system
Previous Subaru dealership parts or equivalent working experience
Bilingual

Responsibilities

Assisting all mechanics and customers in purchasing needed parts and supplies
Achieving monthly sales and gross forecasts
Seeking out and soliciting parts business
Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
Make suggestions when appropriate regarding specific parts and accessories that may needed for each job.
Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date.
Inform service employees when back-ordered or special order parts are received
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual customer satisfaction.
Keep mailing lists up to date.
Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer's initial purchase.
Conduct telephone transactions courteously and promptly.
Inform customers and dealership staff when appropriate regarding any new merchandise, specials, and sales.
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
Become proficient and familiar with computer systems necessary for parts and accessories management.
Periodically conduct physical inventory of merchandise.