Parts Counterperson

Hendrick Automotive Group•Columbia, SC

1d•Onsite

About The Position

The Parts Counterperson at Hendrick GMC in Columbia is responsible for selling automotive parts directly to customers over-the-counter, as well as supplying necessary parts to the service department and body shop. This role involves placing special orders, providing pricing and product information, managing inventory, and ensuring customer satisfaction. The individual is expected to maintain an organized work area, participate in training, and adhere to company policies and safety regulations, all while embodying the company's core values.

Requirements

Ability to perform each essential duty satisfactorily
High School Diploma or GED
Working knowledge of automotive parts
Valid Driver’s License
Intermediate skills in Microsoft Office products
Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Regular and predictable attendance
Ability to read and comprehend instructions, correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and other employees
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations
Demonstrate Servant Leadership
Demonstrate Teamwork through Trust & Respect
Demonstrate Integrity
Demonstrate Commitment to Customer Enthusiasm
Demonstrate Passion for Winning
Demonstrate Accountability at All Levels
Demonstrate Commitment to Continuous Improvement

Responsibilities

Assists customers in selecting and purchasing parts
Places special orders for parts
Reads appropriate manuals to ascertain type and specification of part
Provides pricing and product information to customers
Dispenses parts to the service department and body shop
Orders out-of-stock parts requested by customers
Assists in taking inventory
Meets departmental production and profitability goals
Maintains CSI at or above dealership standards
Answers telephone promptly and consistent with dealership guidelines
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned