Parts Counterperson

RWC Group - Pasco•Pasco, WA

17h

About The Position

The Parts Sales Associate is charged with handling customer parts needs including telephone and direct contact at the parts counter. Achieving assigned parts department sales and inventory objectives and maintaining high levels of customer satisfaction, while following RWC International, Ltd. policies and procedures.

Requirements

Must be a team player with a strong sense of commitment to the customer.
Must be self-motivated and have strong verbal and written communication skills.
Must conduct his/herself in a professional manner
Have the ability to work other shifts to cover vacations or sick days.
Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

Nice To Haves

Bilingual skills preferred.
High degree of product and technical knowledge

Responsibilities

Direct sales to customers
Handle customer inquiries and parts needs on the telephone and at the parts counter.
Maintain parts inventory, parts displays, and reference materials.
Respond to customer inquiries and needs for parts including telephone inquiries and direct contact at the parts counter.
Identify customer parts needs.
Recommend requested parts as well as additional parts to support the customer needs.
Handle customer questions/problems and respond effectively to customers.
Explain the functions, features, and benefits of International and other stocked parts.
Negotiate key sales issues and handling objections as appropriate.
Close and secure the order.
Locate and provide the parts to the customer.
Handle parts returns and including warranty processing.
Complete sales transaction.
Follow all policy requirements when processing cash, check, warranty, and credit card transactions.
Develop positive working relationship with key customer personnel and co-workers.
Maintain professional appearance.