Parts Counterperson
About The Position
Summary: The Parts Counterperson is responsible for assisting customers, both in-house and external, with ordering correct parts to complete a job. Some duties include stocking, keeping the work area clean, inventory management, answering phone calls, and assisting walk-in customers. Reports To: Parts Manager Job Duties: • Assist customers (retail and in-house) in selecting parts necessary to complete a job. • Inform customers of any shipping delays or backorders, keeps shop technician up to date on any logistic issues; follows up on backordered parts. • Keep records of repair orders, invoices, insurance estimates and special-order parts. • Keep work area safe and uncluttered. • Assist with inventory management and ordering necessary parts when stock is low. • Cashing out customers and billing in-house parts correctly. • Other duties as assigned. Exemption Status: The Parts Counterperson is a non-exempt position. You are required by Federal and State Law and by Reineke Family Dealerships to keep an accurate record of all hours you work each day. Failure to comply with this requirement can result in disciplinary action up to and including termination. The dealership is at “at-will” employer, meaning that your employment has no specific term, and that the employment relationship may be terminated at any time at the will of either party on notice to the other. Nothing contained in your commission (compensation/pay) plan should be understood to alter the nature of the at-will employment relationship or create a contract of employment for a specific term.
Requirements
- Customer service skills
- computer skills
- Some mechanical knowledge to understand customer needs
- High school diploma or equivalent
- Valid driver’s license
- Ability to lift up to 50 pounds
Nice To Haves
- Previous automotive parts or dealership experience is preferred but not required
Responsibilities
- Assist customers (retail and in-house) in selecting parts necessary to complete a job.
- Inform customers of any shipping delays or backorders, keeps shop technician up to date on any logistic issues; follows up on backordered parts.
- Keep records of repair orders, invoices, insurance estimates and special-order parts.
- Keep work area safe and uncluttered.
- Assist with inventory management and ordering necessary parts when stock is low.
- Cashing out customers and billing in-house parts correctly.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
