Parts Counterperson

Sternberg Ford•Dale, IN

About The Position

We are looking for a Parts Counterperson to help support our team and provide customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky. Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it! Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive destination. The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

High School Diploma or equivalent and prior auto parts sales experience (preferred)
Eager to improve in a dynamic work environment
Strong interpersonal and time management skills
Ability to read/interpret safety and maintenance documents
Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
Valid driver's license and clean driving record

Responsibilities

Oversee the parts sales process from start to finish
Communicate with staff and customers in a friendly and professional manner
Converse effectively/efficiently regarding customer parts status
Read and understand the parts catalog when looking up and speaking to specific parts
Answer phone calls, provide price quotes and other information to customers
Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate
Provide high-level service to both internal and external customers
Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
Notify parts manager of out-of-stock parts or shop materials that need immediate attention
Locate out-of-stock parts from outside source and submit an emergency order, if necessary
Make sure all internal requests for parts are billed on service repair order
Receive payment from retail customers or obtains credit authorization