Parts Counter - Ford Westborough
About The Position
The Parts Counter Associate is responsible for selling parts to all customers, whether over the counter, through the shop, or via phone. This role involves assisting customers in selecting required parts in a friendly, professional, and efficient manner, while also informing them of companion part requirements and ensuring they are aware of the full product line and any current specials. The associate will handle incoming phone calls and counter inquiries, providing price quotes and other necessary information. A key part of the role includes reviewing body shop estimates to ensure correct parts are ordered and pricing aligns with the estimate. The associate will also pull and fill orders from stock, notify the parts manager of out-of-stock items, and inform relevant parties when special-ordered parts arrive. Responsibilities extend to tagging parts with customer names and job numbers, adhering to policies for special ordering and aging, following up on back-ordered parts, and replenishing inventory daily. Maintaining an efficient flow of paperwork, ensuring internal requests are billed on service repair orders, and verifying will-call and back-order files weekly are also crucial. The role includes processing payments from retail customers or obtaining credit authorization and assisting outside sales representatives with their orders.
Requirements
- Excellent communication and customer service skills.
- Ability to maintain a professional image and demeanor.
- Ability to multi-task in a fast-paced environment.
- Strong computer & phone skills are required (Internet, MS Outlook).
- Must be at least eighteen years of age.
- Must have a valid Driver’s License.
- Must be able to pass pre-employment screen (background and drug test).
Nice To Haves
- Proficient in Tekion is a plus!
- Degree in automotive technology or military equivalent experience.
- Bi-lingual is always a plus!
Responsibilities
- Sell parts to all customers, over the counter, through the shop, or on the phone.
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, and ensure they are exposed to the full product line.
- Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
- Review body shop estimates to ensure correct parts are ordered and pricing is in line with the estimate.
- Pull and fill orders from stock.
- Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
- Notify all necessary parties when special ordered parts have been received.
- Pull orders and ensure all parts are tagged with customer names and job numbers.
- Follow department policy and instructions on the special ordering of parts, plus S.O. aging.
- Follow up on back-ordered parts and replenish assigned inventory daily.
- Maintain a prompt, efficient, and timely flow of paperwork.
- Ensure all internal requests for parts are billed on service repair orders.
- Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required.
- Receive payment from retail customers or obtain credit authorization.
- Assist outside sales representatives with their orders.
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings accounts
- Flex spending accounts (tax free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
