Parts Counter
About The Position
This role is responsible for assisting with parts sales and customer service at the counter. The Parts Counter will maintain customer goodwill, assist in keeping the parts department clean and orderly, and provide service technicians with necessary parts. The position involves entering orders into the ERP system, packing and shipping orders, cutting refractories, and following up on shortages and expedites. The individual will use company equipment safely and proficiently, treat customers fairly and honestly, and maintain positive relationships with customers and colleagues. Flexibility in scheduling and a commitment to growing the parts business are also key aspects of this role.
Requirements
- Basic computer skills.
- Good organizational skills.
- High school diploma or GED.
- Minimum of two years in a customer service environment.
- 1+ years of experience.
Responsibilities
- Sells products and/or services to customers.
- Maintain customer goodwill by greeting and acknowledging all customers.
- Assist in keeping parts department clean and orderly.
- Provide service technicians with parts as required.
- Enter order into ERP System.
- Packing and shipping order and cutting refractories.
- Uses company equipment and resources safely and proficiently.
- Follow up on shortages and expedites.
- Treat customers fairly, with honesty and demonstrate commitment to superior customer service and ethical business practices.
- Maintain positive relationships with customers, other employees and owners.
- Be on time, flexible and available for scheduling.
- Demonstrate an interest in growing the parts business.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
