Parts Counter - Heavy Equipment

DYNAMIC EQUIPMENT GROUP • Doral, FL

4d • Onsite

About The Position

We’re looking for a motivated and customer-focused Parts Counter Associate to join our team. In this key role, you’ll be the face of our parts department—working directly with customers in person and over the phone to provide expert assistance, accurate parts fulfillment, and exceptional service. Whether helping walk-ins or managing phone inquiries, you’ll play an important part in ensuring smooth, efficient operations and building long-term customer relationships.

This will be a great fit for a problem-solver with passion for customer service and strong attention to detail. You thrive in fast-paced environments, enjoy collaborating with others, and are always looking for ways to go above and beyond to exceed expectations.

Note:
General overview: The essential duties provides a general overview of the role's function and is not intended to be an exhaustive list of all responsibilities.
Role Adaptability: Job functions and activities may be modified or expanded at any time, with or without notice, to align with shifting business needs.
Inclusive Support: We provide reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of the position.

Requirements

• High school diploma or equivalent.
• Previous experience in sales or customer service.
• Solid communication and interpersonal skills.
• Proficiency with basic computer systems.
• Strong organizational skills and ability to multitask.
• Self-motivated and results-driven mindset.
• Positive, team-oriented attitude.
• Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date.

Nice To Haves

• Bilingual (English/Spanish or other languages).
• Previous experience as a Parts Counter Associate in construction, heavy equipment, or rental industry.
• Familiarity with counter sales or equipment parts systems.

Responsibilities

• Greet and assist walk-in and telephone customers with their parts inquiries in a friendly and professional manner.
• Research and fulfill parts orders, provide estimates, and process requests efficiently.
• Place daily parts orders with multiple vendors and track order statuses.
• Receive, organize, and ship customer parts orders accurately and on time.
• Communicate proactively with customers about order updates, promotions, and special offers.
• Follow up with customers to ensure satisfaction and identify future needs.
• Maintain accurate cash handling and credit authorization procedures.
• Maximize sales by upselling and promoting relevant products.
• Handle customer concerns tactfully and escalate issues to the Parts Manager as needed.
• Keep the parts counter clean, organized, and well-stocked.
• Make outbound follow-up calls and emails to prospects and returning customers.

Benefits

• Competitive Compensation: Pay scales aligned directly with your expertise
• Comprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage
• Wellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program—comprehensive support at your fingertips
• Financial Security: 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents
• Future-Focused: Immediate vesting on 401(k) and HSA—both featuring a generous company match
• Work-Life Balance: Paid holidays and PTO with up to 40 hours of annual rollover
• Field Ready: Company-provided uniforms plus annual tool and boot reimbursements for eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED