Parts Counter - Piscataway, NJ

Foley Inc•Piscataway Township, NJ

20h•$0 - $34•Onsite

About The Position

The Parts Counter position involves accurately recording and processing various types of orders, maintaining order information in the parts system, and communicating effectively with customers and vendors. This role requires collaboration with internal teams, utilization of reference materials for investigations, and processing sales, credits, and back orders. The position also includes managing counter sales promotional materials, securing payments, and identifying additional sales opportunities, all while ensuring workplace safety.

Requirements

Parts Counter experience required.
Proven customer service experience in person or via telecommunication.
Ability to work in a fast-paced environment and handle a high call volume.
Ability to work on a team.
Strong organizational skills and attention to detail.
Strong computer skills, experience utilizing MS Office programs.
Ability to investigate and follow through discrepancies.

Nice To Haves

Bilingual, a plus.
Mechanical/Parts knowledge preferred.
Excellent communication and selling skills.

Responsibilities

Accurately record and process phone, email, and walk in orders.
Accurately enter and maintain orders in the parts system (D365, ExFlow), monitor “tiles” which show transactions in process and action accordingly.
Communicate with customers and vendors on a regular basis.
Collaborate with warehouse and other business partners with efficiency and courtesy.
Use reference materials including books, microfiche, online resources, schematics.
Investigate inquiries, issues and concerns and communicate the results accordingly.
Process and follow through with sales, credits, and all back orders.
Maintain counter sales promotional material.
Secure and record payments for all COD customers.
Initiate additional sale opportunities.
Ensure workplace safety.