Parts Counter - Bensalem, PA
About The Position
This role involves accurately recording and processing various types of orders (phone, email, walk-in) and maintaining them in the parts system (D365, ExFlow). The position requires regular communication with customers, vendors, and service departments, as well as collaboration with warehouse and other business partners. The Parts Counter will utilize reference materials to investigate inquiries and issues, process sales, credits, and back orders, and maintain counter sales promotional material. Additionally, the role includes securing payments from COD customers, identifying additional sales opportunities, and ensuring workplace safety.
Requirements
- Parts Counter experience required.
- Proven customer service experience in person or via telecommunication.
- Ability to work in a fast-paced environment and handle a high call volume.
- Ability to work on a team.
- Strong organizational skills and attention to detail.
- Strong computer skills, experience utilizing MS Office programs.
- Ability to investigate and follow through discrepancies.
Nice To Haves
- Bilingual, a plus.
- Mechanical/Parts knowledge preferred.
- Excellent communication and selling skills.
Responsibilities
- Accurately record and process phone, email, and walk in orders.
- Accurately enter and maintain orders in the parts system (D365, ExFlow), monitor “tiles” which show transactions in process and action accordingly.
- Communicate with customers, vendors and service departments on a regular basis.
- Collaborate with warehouse and other business partners with efficiency and courtesy.
- Use reference materials including books, microfiche, online resources, schematics.
- Investigate inquiries, issues and concerns and communicate the results accordingly.
- Process and follow through with sales, credits, and all back orders.
- Maintain counter sales promotional material.
- Secure and record payments for all COD customers.
- Initiate additional sale opportunities.
- Ensure workplace safety.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
