Parts Counter

Norm Reeves•Irving, TX

2h•Onsite

About The Position

As a Parts Counter at Norm Reeves Hyundai/Genesis in Irving, you are a crucial member of the team, assisting guests via the shop, phone, or online. Your role involves providing an exceptional guest experience by managing parts orders, organizing inventory, staying updated on products, and communicating effectively with internal teams, vendors, and guests. Your efforts ensure complete guest satisfaction. This position is ideal for automotive enthusiasts with prior automotive industry experience and parts sales knowledge, who excel at problem-solving.

Requirements

Previous parts sales experience required.
At least 1 year of dealership experience preferred.
Full-time availability.
Must be at least 18 years old.
A valid driver’s license and acceptable driving record.
Excellent follow up skills, frequently communicating inventory and availability of parts.
A professional appearance and work ethic.
Excellent organizational and customer service skills.
Ability to multi-task in a fast-paced environment.

Responsibilities

Inform customers of companion part requirements and specials, ensuring the customer is exposed to the full product line.
Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
Notify Service Advisor when special order parts are received.
Follow up on back-ordered parts.
On a weekly basis, verify will-call and back-order files as well as vendor returns, and stock items not picked up.
Assist outside sales representatives with their orders.
Ensure all internal requests for parts are billed on service repair order.
Maintain organized records of repair orders, invoices, insurance estimates, and special order parts.
Assist Parts Manager in maintaining a lost sales tracking program.