Parts Counter & Warehouse Associate
About The Position
This is a hybrid position where you'll be part of the full parts operation—helping customers, supporting technicians, and keeping inventory moving. If you like variety, staying active, and being part of a team that keeps everything running, this role is a great fit. You will split your time between customer interaction and hands-on warehouse work, with no sitting at a desk all day or doing the same task all shift. This role keeps you engaged and moving, helping customers and technicians get the right parts, supporting shipping, receiving, and order fulfillment, and playing a key role in keeping jobs moving and equipment running. You will work closely with parts, service, and warehouse teams in a collaborative environment with clear communication, where everyone is working toward the same goal. Milton CAT is privately held, stable, and growing since 1960, with a long-tenured workforce across departments and consistent, year-round work. You will work with a leading brand, Caterpillar, one of the most recognized brands in the industry, with access to strong systems, tools, and training.
Requirements
- High school diploma or GED
- Strong communication and customer service skills
- Ability to stay organized and work in a fast-paced environment
- Basic math and computer skills
- Ability to lift up to 75 lbs (50 lbs unassisted)
- Team-oriented mindset with a strong work ethic
Nice To Haves
- Parts experience
- Warehouse experience
- Mechanical knowledge
Responsibilities
- Assist customers at the counter and over the phone
- Process orders, quotes, backorders, and returns
- Research and identify parts using internal systems
- Handle transactions and payments accurately
- Resolve customer questions and support service teams
- Pick, pack, and prepare orders for shipment
- Receive and stock incoming inventory
- Operate forklifts, pallet jacks, and warehouse equipment
- Use RF scanners and WMS systems to track parts
- Assist with customer pickups and inventory counts
- Assemble hydraulic hoses, including cutting, fitting, crimping, and operating hose assembly equipment
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Paid holidays
- 401(k) with competitive retirement plan
- Life & disability insurance
- Training across both parts and operations
- Tuition reimbursement (after 1 year)
- Employee referral bonuses
- Safety and wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
