Parts Counter Associate

Wagner Equipment • Pueblo, CO

20h • $20 - $35 • Hybrid

About The Position

The Parts Counter Associate person is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills in a manner that reflects the company’s vision of working as “One Professional Team.”

Requirements

• High School Diploma or GED
• 1+ years working with parts
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• 1+ years sales experience

Responsibilities

• Receives phone-in and walk in customers’ request for parts
• Locates parts for customers on various machines, CAT, and other brands we service
• Finds parts using automated system
• Maintains good notes, organized desk for easy and quick access to information
• Maintains warranty credits/inspections and Warranty return processes
• Pulls orders
• Processes Customer and Shop order credits and quotes
• Puts proper notes on orders for backorder analysts to process backorders
• Ensures proper shipping instructions are placed on orders
• Works cooperatively with fellow team members to accomplish warehouse/parts goals
• Functions as the liaison to the Service Shops for parts backorders
• Answers phone calls as a primary responsibility in a prompt and professional manner
• Helps fellow counter personnel find parts information more efficiently
• Assists the supervisor in projects when called upon
• Handles on-call duties, assisting customers after hours
• Appropriately suggests the purchase of additional items when selling a part
• Provides leads to PSSR’s, Service shops, etc.
• Relays proper parts technical information when necessary
• Directs customers to the proper service techs, when more information is needed
• Other duties as assigned by manager

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
• 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K
• Company contribution up to 7% for eligible employees in retirement plans
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU services (payroll deductions savings, accounts, loans, VISA card, and more)
• Supplemental life Insurance
• Critical Illness + Accidental Insurance
• ID WatchDog
• Discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED