Parts Counter Specialist
JAMES RIVER EQUIPMENT GROUP•Wakefield, MA
•$18 - $0•Onsite
About The Position
Join the Team at James River Equipment in Wakefield. Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.
Requirements
- Enjoy being customer-facing, positive attitude, willingness to learn, good communication and excellent attendance
- Attention to detail, problem solving skills, customer service skills and recent computer use with experience in dealership software and parts/inventory systems a plus
- Ability to handle high volume of customer inquiries with timely follow up and not afraid to answer the phone
- Regular and timely attendance required
- Ability to lift up to 60 pounds unassisted
- Ability to work in warehouse and shop environments, including moving parts and equipment
Nice To Haves
- experience in dealership software and parts/inventory systems a plus
Responsibilities
- Greet customers, collaborate on parts needs in person, by phone, and online by asking questions to identify a solution, process the order, complete the sale
- Place machine down orders and stock orders as requested
- Process parts requests for internal and external customers
- Assists with preparing and maintaining merchandise displays and participates in cycle counts and physical inventory when scheduled
- Execute parts sales transactions with 98–100% accuracy
- Achieve $1,000,000 in parts sales over a rolling 12-month period (could be higher or lower dependent on equipment mix supporting local store)
- Maintain 28–32% gross margin on sales and meet freight recovery goals
- Process internal (inter-company) parts transfer requests
- Supply service technicians with required parts in a timely manner and participate in annual physical inventory counts
Benefits
- Extended health, dental, and vision insurance (day one of employment)
- Health savings account options
- Flexible spending account options
- Disability and life insurance
- 401k with employer match and profit share (after 90 days of employment)
- Annual PPE allowance
- Paid time off and paid holidays
- Employee recognition rewards program
- Opportunities to attend a yearly cruise for top performers
- Opportunities for leadership and professional growth
- Quarterly group outings, company events, and employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
