Parts Counter Sales

AEC•Lexington, KY

12d•Hybrid

About The Position

For more than 75 years, Air Equipment Company has been solving the toughest HVAC challenges with smart, reliable solutions. We partner with over 45 leading manufacturers to bring cutting-edge air systems to life—and we do it with a team that values agility, collaboration, and fresh thinking. From engineers to sales and support, every voice on our team plays a part in pushing the industry forward. If you’re looking for your next move, we’re glad you found us. At AEC, you’ll join a company where local roots meet the strength of a national network—giving you the tools to grow, the space to innovate, and the chance to make a real impact from day one. We review every application carefully and appreciate your interest in growing your career with our team. Reports to: Parts Store Manager FLSA Status: Non-Exempt The Opportunity We are a rapidly growing manufacturer’s representative firm based in Kentucky specializing in commercial HVAC products. We are currently seeking a Parts Counter Sales professional to process customer orders, respond to inquiries, and provide excellent customer service. The ideal candidate is detail-oriented, customer-focused, and thrives in a team environment. This role requires a self-motivated individual who actively contributes to the team’s success and ensures customer satisfaction and retention.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Prior Counter Sales experience.
Strong Computer skills.
Strong organizational and customer service skills.
Ability to prioritize and multitask.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.

Responsibilities

Supports customers by phone, email, and over the counter.
Promptly identify HVACR parts and equipment to process quotes & orders.
Makes customers aware of product promotions.
May perform warehouse duties as needed.
Determines best method to resolve customer inquiries regarding products and services.
Report Inventory discrepancies.
Provides timely customer follow-up.
Develop and maintain relationships with our customers and business partners.
Maintains the showroom by keeping it clean and organized.
Provides friendly customer service.
Flexibility to work on-call as required.
Flexibility to work overtime/weekends as required.
Performs other duties as assigned