Parts Counter Sales Representative

Roberts Truck Center - TYE•Tye, TX

6d•Hybrid

About The Position

The Parts Counter Sales Representative is responsible for selling parts by taking and clarifying customer orders, retrieving and selling new and replacement parts, receiving and recording new parts inventory, maintaining parts databases, and ensuring a safe and secure environment. This role involves completing sales by entering purchased items into the sales/inventory system, obtaining payment, adding purchases to credit accounts, and issuing sales receipts. The representative also handles returned items by inspecting them, processing returns, issuing credit, re-packing and re-shelving items, and returning damaged items to the supplier.

Requirements

Data entry skills
Telephone skills
Customer focus
Customer service
Verbal communication
Selling to customer needs
Meeting sales goals
Product knowledge
Inventory control
Professionalism
Job knowledge
Strong verbal and written communication skills
Ability to work independently as well as work well with people
Valid Driver License required

Responsibilities

Identify, pursue and maintain a constant flow of potential customers that meet or exceed established quotas through prospecting, networking and referral activities.
Take customer orders by listening to and clarifying requests, identifying parts, and offering and explaining alternative solutions.
Provide solutions to customers regarding products, availability, product uses, and credit terms.
Complete sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts.
Maintain parts inventory by verifying supplies and placing orders when order-points are reached.
Answer customers questions about products, prices, availability, product uses and credit terms.
Recommend solutions to customer needs, based on customer interests.
Stock items by unpacking, arranging and placing items in bins and on shelves; adjusting inventory system.
Receive returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier.
Maintain safe and secure environment by following safety and security standards and procedures; complying with codes.
Identify prospective customers by using business directories, following leads from existing clients, rental departments and other internal sales people, as well as your own lot and dealership check.
Update job knowledge by participating in educational opportunities; reading about new products.
Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Perform other duties assigned by manager.