Parts Counter Sales Representative

Milton CAT • Wareham, MA

10h • Onsite

About The Position

Parts Counter Sales Representatives are responsible for front-line customer service in a variety of parts ordering functions. Responsibilities include assisting customers, taking parts orders, researching technical data for the correct part or parts and data entry.

Requirements

• High School Diploma or (GED) equivalent.
• Advanced PC skills with the ability to learn and teach others.
• Flexibility to work extended hours and overtime as needed.
• Strong verbal communication skills.
• Strong problem-solving skills.
• Detail oriented with a high level of accuracy. Basic math skills.
• Able to lift 50 pounds.
• Valid driver's license and good driving record.
• Able to work in a dynamic, fast-paced distribution center environment.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.

Nice To Haves

• Ability to travel to other locations in the MA/RI region for coverage.

Responsibilities

• Monitor and close open sales orders and purchase orders.
• Greet all customers and answer phones in a polite and timely fashion.
• Utilize formatted phone script when answering calls.
• Process customer and shop orders, back orders, credits and quotes.
• Look up parts via supplied computer programs for CAT and other brands we service.
• Handle cash and credit payments and returns per procedures.
• Resolve customer issues or concerns as necessary.
• Assist with other administrative needs.
• Assisting customers after hours when on call.
• Assist with preparing and maintaining merchandise displays.
• Able and willing to perform warehouse duties as assigned.
• Perform other related duties as assigned.

Benefits

• Equal opportunity employer that values the strength diversity brings to the workplace.
• Encourage applications from individuals with disabilities, minorities, veterans, and women.
• Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status.
• Drug-Free workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED