Parts Counter Professional - Litchfield

Haug Implement Co•Litchfield, MN

9d•Onsite

About The Position

The Parts Counter Professional is responsible for providing excellent customer service at the counter and over the phone, fulfilling parts requests for the service department and other dealership departments, and recommending additional parts or accessories. This role involves processing orders accurately, communicating with customers about order status, locating and obtaining merchandise, and maintaining inventory integrity through various tasks such as receiving shipments, stocking parts, cycle counts, and discrepancy follow-up. The position also contributes to maintaining a professional showroom appearance and merchandise displays.

Requirements

One or more years' experience with parts sales preferred
Experience connecting with customers and establishing rapport
Understanding of the selling processes
Ability to use standard desktop applications such as Microsoft Office and internet functions
Ability to manage multiple projects simultaneously and independently
Able to bend, lift and carry
Valid driver’s license with an insurable driving record required

Responsibilities

Provides excellent service to customers at the counter and on the phone
Provides parts for the service department and other dealership departments
Provides recommendation for sales of additional related or needed parts or accessories
Processes orders in a timely and accurate manner
Completes orders by communicating with customers on pick-up or delivery status
Locates and obtains in-stock, out-of-stock, and non-stocked merchandise for customers
Maintains inventory integrity by verifying and receipting-in of shipments, placing parts in their proper inventory locations, assisting in cycle counts, following up on inventory discrepancies, and expediting issues by reporting to the department manager
Assists with maintaining professional showroom image and merchandise displays
Maintains a clean work area and performs work in a neat and orderly fashion
Maintains a tidy, professional personal appearance
Reports to work on time
Employs good time-management skills and has the ability to work independently
Demonstrates good work ethic
Communicates effectively one-on-one and in groups
Maintains positive, professional working relationships dealership wide
Works cooperatively with co-workers and management
Exhibits a constant commitment to customer service, promoting the dealership to customers
Follows all safety rules and regulations in performing work assignments
Completes required training
Maintains current knowledge of John Deere and competitive products