Parts Counter Person

D'Addario Auto Group•Shelton, CT

5d•Onsite

About The Position

D'Addario Automotive Group is seeking a motivated, customer-focused Parts Counter Person to join our team at D'Addario Nissan in Shelton, CT. At D'Addario Automotive Group, we believe exceptional customer experiences begin with exceptional employees. We are committed to providing a positive work environment where our team members are valued, supported, and given opportunities to grow. If you're looking for a career with a respected, family-owned dealership that invests in its people, we'd love to hear from you. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced dealership environment. This position plays a vital role in supporting our service department, collision center, technicians, and retail customers by ensuring timely and accurate parts sourcing and inventory management.

Requirements

Minimum of two years of automotive parts experience preferred.
Strong knowledge of automotive parts and electronic parts catalogs.
Excellent customer service and communication skills.
Strong organizational and time management abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Basic mathematical skills, including the ability to calculate pricing, discounts, and commissions.
Ability to read and interpret parts catalogs, procedure manuals, and safety documentation.
Proficient computer skills and attention to detail.
Valid driver's license with a clean driving record preferred.

Nice To Haves

Nissan parts experience is a plus but not required.
Reynolds & Reynolds experience is preferred but not required.

Responsibilities

Assist retail, wholesale, and internal customers in identifying and ordering the correct automotive parts.
Provide prompt, professional, and courteous service to customers and dealership staff.
Utilize manufacturer parts catalogs to accurately identify and source parts.
Answer incoming phone calls and provide pricing, availability, and product information.
Review repair orders and body shop estimates to ensure parts accuracy and proper pricing.
Process special orders, returns, and warranty parts as needed.
Prepare parts for daily delivery, shipment, or customer pickup.
Maintain accurate inventory through weekly bin checks and inventory control procedures.
Receive, stock, and organize incoming inventory in designated locations.
Assist with stock orders and inventory replenishment.
Follow all dealership safety policies and operational procedures.