Parts Counter Associate

BlackRidge Fleet•West Valley, UT

9d•Onsite

About The Position

Blackridge Fleet Center is currently looking for a Parts Counter Associate who aligns with our core values and acts with respect, integrity, growth, humility, and teamwork. This role involves managing customer interactions and transactions within the Parts Department, ensuring inventory accuracy, and supporting sales initiatives. The associate will also be responsible for monitoring workflow, handling adjustments, managing backorders, and assisting with account collections.

Requirements

Must be 18 years or older and authorized to work in the U.S.
A valid in-state driver's license and a good driving record, per company standards.
Positive attitude and high energy with a commitment to outstanding customer service.
Strong communication, organizational, and problem-solving skills.
Ability to read and comprehend job-related instructions and information, whether electronic or paper-based.
Basic computer skills and the ability to learn dealership software systems.
Be able to accommodate the physical requirements of the role, including standing for 6–8 hours per day, lifting up to 50 pounds, and working around noise, vibration, dust, and a variety of materials.

Nice To Haves

Previous automotive parts experience is preferred but not required.

Responsibilities

Encourage the sale of branded parts.
Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions.
Establish processes to ensure accuracy between inventory and computer records.
Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
Make warranty and billing adjustments.
Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible.
Ensure that all dealership purchases are properly accounted for before payment is made.
Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
Assist in collecting overdue accounts.
Notify all special-order customers upon the arrival of parts.