Parts Counter Associate II - Audi North Atlanta

Asbury Automotive Group • Roswell, GA

1d

About The Position

The Parts Counter Associate sells parts to customers over the counter, through the shop, and by phone. The associate helps retail and shop customers select parts in a friendly, professional, and efficient manner, provides price quotes and other information, and informs customers about companion part requirements, specials, and the full product line. The role also reviews body shop estimates for correct parts and pricing when applicable; pulls and fills stock orders; and coordinates special orders, back orders, inventory replenishment, and parts notifications. Additional duties include maintaining paperwork flow, billing internal parts requests to service repair orders, managing will-call and back-order files, receiving retail payments or obtaining credit authorization, and assisting outside sales representatives.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• At least 18 years of age.
• Valid driver's license.
• Ability to pass pre-employment background and drug screening.

Nice To Haves

• Proficiency in CDK.
• Degree in automotive technology or military equivalent experience.
• Bilingual ability.

Responsibilities

• Sell parts to customers over the counter, through the shop, and by phone.
• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Provide price quotes and other information in response to phone calls and counter inquiries.
• Inform customers about companion part requirements, specials, and the full product line.
• Review body shop estimates to verify that ordered parts are correct and pricing aligns with the estimate, when applicable.
• Pull and fill orders from stock, and ensure parts are tagged with customer names and job numbers.
• Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
• Notify necessary parties when special-ordered parts arrive.
• Follow department policies and instructions for special ordering parts and tracking special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal parts requests are billed on service repair orders.
• Verify will-call and back-order files weekly, and return items to vendors or stock items that are not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool for career development.
• Continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed