Parts Counter Associate II - Audi North Atlanta

Asbury Automotive • Roswell, GA

2d

About The Position

The Parts Counter Associate sells parts to retail and shop customers over the counter, through the shop, and by phone. The role helps customers select needed parts, provides quotes and product information, supports order fulfillment and inventory processes, and maintains timely paperwork and billing. The associate also assists outside sales representatives and works to provide friendly, professional, and efficient customer service.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• Degree in automotive technology or military-equivalent experience.
• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment background and drug screening.

Nice To Haves

• Proficiency in CDK.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Review body shop estimates to ensure ordered parts are correct and pricing aligns with the estimate when applicable.
• Pull and fill orders from stock; tag parts with customer names and job numbers.
• Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
• Notify necessary parties when special-order parts arrive.
• Follow department policies and instructions for special ordering and special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal parts requests are billed to the service repair order.
• Verify will-call and back-order files weekly and return items to vendors or stock items that were not picked up or are no longer required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed