Parts Counter Associate II - Nalley Toyota Stonecrest
About The Position
The Parts Counter Associate is responsible for selling parts to all customers, whether in person, through the shop, or over the phone. This role involves assisting customers (both retail and shop) in selecting required parts in a friendly, professional, and efficient manner. The associate will inform customers of companion part requirements, ensuring they are aware of the full product line, and handle incoming phone calls and counter inquiries, providing price quotes and other necessary information. A key responsibility is reviewing body shop estimates to ensure correct parts are ordered and pricing aligns with the estimate. The role also includes pulling and filling orders from stock, notifying the parts manager of out-of-stock items, and following up on special orders and back-ordered parts. Maintaining paperwork flow, verifying will-call and back-order files, and receiving payments or obtaining credit authorization are also part of the duties. The position requires excellent communication and customer service skills, the ability to maintain a professional image, and the capacity to multi-task in a fast-paced environment. Strong computer and phone skills are essential.
Requirements
- Excellent communication and customer service skills
- Able to maintain a professional image and demeanor
- Ability to multi-task in a fast paced environment
- Strong computer & phone skills is required (Internet, MS Outlook)
- Must be at least eighteen years of age
- Must have a valid Driver’s License
- Must be able to pass pre-employment screen (background and drug test)
Nice To Haves
- Toyota/Lexus experience highly preferred
- Proficient in CDK is a plus!
- Degree in automotive technology or military equivalent experience
- Bi-lingual is always a plus!
Responsibilities
- Sell parts to all customers, over the counter, through the shop, or on the phone.
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements while ensuring the customer is exposed to the full product line.
- Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
- Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable.
- Pull and fill orders from stock.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Notify all necessary parties when special ordered parts have been received.
- Pull orders and ensure sure all parts are tagged with customer names and job number.
- Follow department policy and instructions on the special ordering of parts, plus S.O. aging.
- Follow up on back-ordered parts and replenishes assigned inventory daily.
- Maintain a prompt, efficient and timely flow of paperwork.
- Makes sure all internal requests for parts are billed on service repair order.
- Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Receive payment from retail customers or obtain credit authorization.
- Assist outside sales representatives with their orders.
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities.
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
